Return Of Goods & Claims

Claims for damages or shortages should be notified no later than 2 days after delivery.

All products are available with a 20 Day money back or credit back guarantee. Faulty goods returned after 20 days will be repaired or replaced. No refunds will be made against unsuitable goods returned after 20 days. To return an item, a returns reference should be obtained prior to sending any item back to us for repair, replacement or refund so that we can track the progress of the transaction. A reference number can be obtained by telephone or Email.

Goods returned for refund within the initial 20 day period from date of delivery, should be in a re-saleable condition, complete with original packaging, instructions, and any batteries supplied. Certain items cannot be returned due to health and safety policies.

Terms and conditions of sale

All goods purchased are subject to carriage charges, which we reserve the right to alter in accordance with current market rates.

All goods supplied have a 20 day money back guarantee applicable to most items. Providing the goods are returned in a re-saleable condition within this period a full refund will be given. Any goods returned for a refund should be sent at your cost, together with a copy of the original receipt or invoice.  

All goods supplied are covered by a 12 month guarantee that covers all mechanical and electrical parts. The guarantee excludes: batteries, damage to leads, damage caused by improper use. A small charge for return carriage will be applied to repairs to products over 12 months old.


TERMS OF TRADE

Automatic account facilities are available to NHS Trusts, Social Services, Local Authorities and certain charities. Orders from Individuals, Companies, or private organisations must be prepaid unless agreed otherwise.

For accounts, our terms of payment are strictly 28 days from invoice date of issue. Failure to pay accounts on time will result in the immediate closure of the account. Accounts running over 28 days will automatically receive invoices for addition of late payment interest at the rate of 2% of the invoice amount per month.

Trade accounts. We retain the right to withdraw any discounts applied to orders if payment remains outstanding longer than our stated terms for payment.

Disclaimer

This publication is for reference use and whilst Sensory Care take the utmost care in ensuring that the information is accurate at the time of going to press, we are constantly striving for improvement and therefore reserve the right to alter specifications and designs without notice.